My Team Needed Context I Wasn’t Giving Them
Zack AllenOctober 20, 20261:30
A real call where someone on my team asked for better interview prep, and the gap turned out to be mine.
In a recent call, someone on my team said they wanted to improve interview quality, both the questions and the flow.
What they were missing: they had the job description up front, but not what the client actually wanted to learn from the first interview. So they'd ask their questions, and the client would end up asking for something else anyway.
That one was on me
My sales call with the client is supposed to capture exactly that information. I'd mostly been using it to write the job posting. But there's plenty in that call that never makes it into a posting and is still valuable for the interview.
That's a handoff gap, and it's mine. So the fix was simple: when we launch a new role, I send the outline of my call. They suggested something even better: just send the recording so they can hear what the client said in their own words.
The founder's version of this
When your team underperforms on something, it's worth asking whether they had the context to do it well. Often the information exists. It's in your head, your notes or a call recording, but it never got passed down.
Write the job posting, sure. Then hand over the rest of what you know.
Transcript
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I would like to improve like the the the interview quality, like whether it be questions or the flow. I feel like there's a quicker, more efficient way we could we could do that still. Initially, I know they give like a whole job description like up front, right? Like how the client send What do they want to hear from the first interview? Like what do they want to know? So I don't go into the interview blindly and ask my questions, and it turns out they wanted to know something else that they end up asking anyway.
So just, you know
That's good. And so that's actually a fault of mine because that is what the call that I take, the sales call that I take, is supposed to accomplish. It's supposed to get that information, and so that is my fault for not giving you that information enough. And so when if I don't do it, when we have a new role to launch tell me to send you the like outline of the call that I had so you can know how to cuz usually I just make it to write the job posting but I think there's some stuff in there that wouldn't be in the job posting that is still valuable to know for the for the interview that I would definitely need to pass down to you.
Okay. Okay, yes, please. Or if you you want me to send me the sales call, you know, like I could just watch it and see what the client says. Um but yeah, yeah, thank you, Zach. That would be incredibly helpful.
Yeah, that's a great idea.
